The unit provides students with an overview of enterprise systems and is designed to describe the role of enterprise systems as part of the larger IT infrastructure within large scale organisations. A case study approach will be adopted which will focus on inherent issues surrounding management and deployment of enterprise systems, together with implementation issues influencing the impact of these systems on the organisation. SAP ECC6 will be the software of choice to introduce students to the complexity of enterprise resource planning systems through tutorial workshops.
Minimum total expected workload equals 12 hours per week comprising:
(a.) Contact hours for on-campus students:
(b.) Study schedule for off-campus students:
(c.) Additional requirements (all students):
FIT5123 or FIT9006 or equivalent
Dr Sue Foster
Taiwo Oseni
Consultation hours: TBA
Hamid Pousti
Consultation hours: TBA
Monash is committed to excellence in education and regularly seeks feedback from students, employers and staff. One of the key formal ways students have to provide feedback is through the Student Evaluation of Teaching and Units (SETU) survey. The University’s student evaluation policy requires that every unit is evaluated each year. Students are strongly encouraged to complete the surveys. The feedback is anonymous and provides the Faculty with evidence of aspects that students are satisfied and areas for improvement.
For more information on Monash’s educational strategy, see:
www.monash.edu.au/about/monash-directions/ and on student evaluations, see: www.policy.monash.edu/policy-bank/academic/education/quality/student-evaluation-policy.html
Students have found this unit interesting and informative relating to industry standard requirements. Due to student feedback the assignments have been reduced from three to two and the exam percentage has been increased. Other changes have included rearranging the assignments to be more in line with the lecture content and ensuring lectures link to tutorials.
If you wish to view how previous students rated this unit, please go to
https://emuapps.monash.edu.au/unitevaluations/index.jsp
| Week | Activities | Assessment |
|---|---|---|
| 0 | No formal assessment or activities are undertaken in week 0 | |
| 1 | Introduction to enterprise systems | |
| 2 | Enterprise system requirements | Assignment 1 (Enterprise System) handed out |
| 3 | Enterprise systems - Assignment 1 discussed - Deciding on the right vendor and software | |
| 4 | Business Process optimisation | |
| 5 | Business process management | |
| 6 | Enterprise systems implementation issues | |
| 7 | Enterprise systems implementation issues - risk management | |
| 8 | Enterprise systems implementation issues - Integration | Assignment 1 due Monday 15 September 2014 |
| 9 | Enterprise Systems implementation issues - Master data management | |
| 10 | Organisational change management (1) | |
| 11 | Organisational change management strategies (2) | Assignment 2 due Friday 17 October 2014 |
| 12 | Future issues and trends and review | |
| SWOT VAC | No formal assessment is undertaken in SWOT VAC | |
| Examination period | LINK to Assessment Policy: http://policy.monash.edu.au/policy-bank/ academic/education/assessment/ assessment-in-coursework-policy.html |
*Unit Schedule details will be maintained and communicated to you via your learning system.
Examination (2 hours): 40%; In-semester assessment: 60%
| Assessment Task | Value | Due Date |
|---|---|---|
| ASSIGNMENT 1 - Enterprise system - Implementation strategy | 35% | Monday 15 September 2014 |
| ASSIGNMENT 2 - Risk Management Strategy | 25% | Friday 17 October 2014 |
| Examination 1 | 40% | To be advised |
Faculty Policy - Unit Assessment Hurdles (http://intranet.monash.edu.au/infotech/resources/staff/edgov/policies/assessment-examinations/assessment-hurdles.html)
Academic Integrity - Please see resources and tutorials at http://www.monash.edu/library/skills/resources/tutorials/academic-integrity/
Students will be evaluated on the outcome of the total group assignment. Where individual components are offered, students will be marked according to the marking criteria for that individual component.
The tutor will monitor individual contributions to the group when allocating marks to members of the group.
Students will be given information on how to conduct meetings and setting agendas; how to complete minutes by including meeting minutes template and samples; confidential peer contribution forms are to be completed by each student in each group; and timesheets are to be completed by each team member in each group.
Students will be evaluated on the clarity of their report and the appropriateness of its style. Students will be required to demonstrate their knowledge of an ERP implementation process and related theories, and provide sound and clear arguments to support their proposed strategies.
Students will also be evaluated on the outcome of the total group assignment. Where individual components are offered, students will be marked according to the marking criteria for that individual component. Tutors will monitor individual contributions to the group when allocating marks to members of the group via a thorough marking guide. Students will be required to complete confidential peer reviews that will assess a range of criteria for each team member.
The marking guide will provide a break down of mark allocation for individual and group components where applicable. The marking criteria includes an opportunity for students to demonstrate their grammar and report structure techniques. Students are encouraged to use appropriate referencing style where applicable.
Students will be evaluated on the clarity of their report and appropriateness its style. They also need to demonstrate a good understanding of risk management theories and provide sound and clear arguments to support their proposed strategies.
Students will also be evaluated on the outcome of the total group assignment. Where individual components are offered, students will be marked according to the marking criteria for that individual component. Tutors will monitor individual contributions to the group when allocating marks to members of the group via a thorough marking guide. Students will be required to complete confidential peer reviews that will assess a range of criteria for each team member.
The marking guide will provide a break down of mark allocation for individual and group components where applicable. The marking criteria includes an opportunity for students to demonstrate their grammar and report structure techniques. Students are encouraged to use appropriate referencing style where applicable.
Recommended reading
Goldman, Rawles, Mariga. (2001). Client/Server Information Systems: A Business-Oriented Approach. New York: John Wiley & Sons Inc.
Lau., L. K. (2005). Managing Business with SAP Planning, implementation and evaluation. Melbourne: Idea Group Publishing.
Magal, S. R., & Word, J. (2011). Integrated Business Processes with ERP Systems. Hoboken, NJ: John Wiley & Sons, Inc.
Magal, S. R. & Word, J. (2009). Essentials of Business Processes and information Systems. New York: Wiley & Sons.
Monk, Wagner. (2006). Concepts in Enterprise Resource Planning. Second Edition. Boston: Thompson Learning.
Sandoe, Corbitt, Boykin. (2001). Enterprise Integration. New York: John Wiley & Sons Inc
Monash Library Unit Reading List (if applicable to the unit)
http://readinglists.lib.monash.edu/index.html
Faculty of Information Technology Style Guide
Examination/other end-of-semester assessment feedback may take the form of feedback classes, provision of sample answers or other group feedback after official results have been published. Please check with your lecturer on the feedback provided and take advantage of this prior to requesting individual consultations with staff. If your unit has an examination, you may request to view your examination script booklet, see http://intranet.monash.edu.au/infotech/resources/students/procedures/request-to-view-exam-scripts.html
Types of feedback you can expect to receive in this unit are:
Submission must be made by the due date otherwise penalties will be enforced.
You must negotiate any extensions formally with your campus unit leader via the in-semester special consideration process: http://www.monash.edu.au/exams/special-consideration.html
Students are not required to resubmit assignments.
Students are required to be aware of the referencing requirements when creating assignments. All assignments in this unit require to be referenced where a contribution to the assignment has come from a source other than the student themselves.
The following link will provide you with an appropriate array of referencing requirements.
http://www.monash.edu/lls/llonline/quickrefs/19-styles.xml
If you are unsure about the appropriate reference style to use, please discuss this with your tutor.
It is a University requirement (http://www.policy.monash.edu/policy-bank/academic/education/conduct/student-academic-integrity-managing-plagiarism-collusion-procedures.html) for students to submit an assignment coversheet for each assessment item. Faculty Assignment coversheets can be found at http://www.infotech.monash.edu.au/resources/student/forms/. Please check with your Lecturer on the submission method for your assignment coversheet (e.g. attach a file to the online assignment submission, hand-in a hard copy, or use an online quiz). Please note that it is your responsibility to retain copies of your assessments.
If Electronic Submission has been approved for your unit, please submit your work via the learning system for this unit, which you can access via links in the my.monash portal.
Please check with your lecturer before purchasing any Required Resources. Limited copies of prescribed texts are available for you to borrow in the library, and prescribed software is available in student labs.
On-campus students will have access to the software that they require for this unit, which is installed in the computing labs.
This will include SAP EEC6, the latest version of SAP.
All students, regardless of being on-campus or off-campus, can download the SAP GUI to enable access to SAP ECC6 via their personal laptop or computer for the duration of the unit.
Students must check Moodle regularly for announcements. Students may bring their laptops to tutorials and lectures.
There are no field trips associated with this unit.
There are no additional subject costs associated with this unit.
Students are not permitted to take any materials or equipment to their exam.
Monash has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University’s academic standards, and to provide advice on how they might uphold them. You can find Monash’s Education Policies at: www.policy.monash.edu.au/policy-bank/academic/education/index.html
Key educational policies include:
Important student resources including Faculty policies are located at http://intranet.monash.edu.au/infotech/resources/students/
The University provides many different kinds of support services for you. Contact your tutor if you need advice and see the range of services available at http://www.monash.edu.au/students. For Malaysia see http://www.monash.edu.my/Student-services, and for South Africa see http://www.monash.ac.za/current/.
The Monash University Library provides a range of services, resources and programs that enable you to save time and be more effective in your learning and research. Go to www.lib.monash.edu.au or the library tab in my.monash portal for more information. At Malaysia, visit the Library and Learning Commons at http://www.lib.monash.edu.my/. At South Africa visit http://www.lib.monash.ac.za/.
Recommended reading – journal and conference articles
ACC (1984). ERP implementations and their issues. Proceedings of the Australian Computer Conference, Sydney, Australian Computer Society, November Edn.
Barati, D. Threads of success and failure in business process improvement. Located at http://www.isixsigma.com/library/content/c070129a.asp
Managing Barriers to business Reengineering success located at:
http://www.isixsigma.com/offsite.asp?A=Fr&Url=http://www.prosci.com/w_0.htm
Roseman, M. (2001). Business process Optimisation: Making Process Re-engineering Actually work. Coolong Consulting (Australia) Pty Ltd
Bingi, P. Sharma M.K. and Godla J.K. (1999). “Critical Issues Affecting an ERP Implementation”, Information Systems Management, Vol. 16, 3, 7-14.
Boyle., T. A., & Strong, S. E. (2006). "Skill requirements of ERP graduates." Journal of Information Systems Education 17(4): 403-412.
Curran, T. A., & Ladd, A. (2000). SAP R/3: business Blueprint: Understanding Enterprise Supply Chain Management (2nd Edn). Sydney: Prentice Hall Australia Pty, Ltd.
Davenport, T. H. (2000a). Mission critical: Realising the promise of enterprise systems. Boston: Harvard Business School Press.
Davenport, T. H. (2000b). The future of enterprise system-enabled organisations. Information Systems Frontiers (special issue of The future of Enterprise Resource Planning Systems Frontiers), 2(2), 163-180.
Davenport (1998). Putting the enterprise into the enterprise system. Harvard Business Review. July-August 1998.
Davenport, T. H., (1990). The New Industrial Engineering: Information Technology and Business Process Redesign, Sloan Management Review, 31(4), Summer, 11.
Francoise, O., Bourgault., M. & Pellerin, R. (2009). ERP implementation through critical success factors’ management. Business Process Management Journal, 15(3), 371-394.
Hammer, M. (2000). Reengineering work: Don’t’ Automate Obliterate. Harvard Business Review. July-August.
Holland, C. and Light, B. (1999). "A Critical Success Factors Model for ERP Implementation." Software, IEEE 16(3), 30-36.
Klause, H. & Rosemann, M. (2000). What is enterprise resource planning? Information Systems Frontiers (special issue of The Future of Enterprise Resource Planning Systems), 2 (2), 141-162.
Lewis, P. J. (1993). Linking Soft Systems Methodology with Data-focused Information Systems Development, Journal of Information Systems, Vol. 3, 169-186.
Markus, M.L., Axline, S., Petrie, D., & Tanis, C. (2000) Learning from adopters’ experiences with ERP: problems encountered and success achieved. Journal of Information Technology , 15, 245-265.
Nolan, & Norton Institute. (2000). SAP Benchmarking Report 2000, KPMG Melbourne.
Queensland Health Corporate Publications: Change management Documents: Located at
http://www.health.qld.gov.au/publications/change_management/
Parr., A. & Shanks, G. (2000). A model of ERP project implementation. Journal of Information Technology, 15, 289-303.
Ross, J. W. (1999). “The ERP Revolution: Surviving Versus Thriving, Centre for Information System Research, Sloan School of Management, MA, August 1999.
Scott, J. E., & Vessey, I. (2002). Managing risks in enterprise systems implementations. Communications of the ACM, April, Vol. 45, No 4. Retrieved on 19 March 2010,
Located at: http://delivery.acm.org/10.1145/510000/505249/p74-scott.pdf?key1=505249&key2=8269509621&coll=GUIDE&dl=GUIDE&CFID=80880926&CFTOKEN=57269991
Sedera, D., Gable, G., & Chan., T. (2003). Measuring Enterprise Systems Success: A Preliminary Model. Ninth Americas Conference on Information Systems, 476-485.
Shang, S., & Seddon, P. B. (2002). Assessing and managing the benefits of enterprise systems: the business manager’s perspective. Information Systems Journal. 12, pp 271-299.
Shang, S. & Seddon, P. B. (2000). “A comprehensive framework for classifying the benefits of ERP systems” in the proceedings of the twenty third Americas Conference on Information Systems. 1229-1698.
Skok, W., & Legge, M. (2001). Evaluating Enterprise Resource Planning (ERP) Systems using an Interpretive Approach. ACM., SIGCPR, San Diego. 189-197. (Benefit realisation
Sumner, M. (2000). "Risk factors in enterprise-wide/ERP projects." Journal of Information Technology 15(4): 317 - 327.
Titulair, H. B., Oktamis, S., and Pinsonneault, A. (2005). Dimensions of ERP implementations and their impact on ERP Project outcomes. Journal of Information Technology Management. XVI, 1. Located at http://jitm.ubalt.edu/XVI-1/article1.pdf
Umble, E. J. Haft, R. R., and Umble, M. M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146, 241-257.
Yang, S. and Seddon, P. (2004). “Benefits and Key Project Success Factors from Enterprise Systems Implementations: Lessons from Sapphire 2003”. In the proceedings of ACIS 2004, Hobart, UTAS.