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Monash University

FIT5086 Information and knowledge management principles - Semester 1, 2013

This unit aims to present a coherent view on the role of knowledge and knowledge management in organisations from a multidisciplinary perspective. Students gain an appreciation of the sources of unstructured and semi-structured knowledge and learn current techniques which permit this knowledge to be applied to perform organisational activities. The unit presents a comprehensive model of the knowledge management process from organisational and technological perspectives. Students will have an opportunity to explore current approaches to knowledge management in the context of a variety of case studies.

Mode of Delivery

  • Caulfield (Off-campus)
  • Caulfield (Evening)

Contact Hours

2 hrs seminar/wk, 1 hr tutorial/wk

Workload requirements

The workload commitments are 12 hours of study per week during the semester, comprising:

  • 3 hours lecture/seminar/tutorial or OCL equivalent
  • 5 hours of reading and individual study time
  • 4 hours of assignments

Unit Relationships

Prohibitions

IMS5027

Prerequisites

FIT9006 or IMS9001 or completion of 24 points of graduate level study

Chief Examiner

Dr Henry Linger

Campus Lecturer

Caulfield

Henry Linger

Consultation hours: By appointment

Tutors

Caulfield

Michael Niemann

Consultation hours: By appointment

Academic Overview

Learning Outcomes

At the completion of this unit students will have a knowledge and understanding of:
  • the terms knowledge and knowledge management as used in an organisational context;
  • a range of socio-technical approaches that support knowledge management;
  • the structure and functions of knowledge management practice;
  • the range of theoretical and disciplinary influences on knowledge management practices;
  • the extent to which modern technology can support knowledge management practices.

Unit Schedule

Week Activities Assessment
0   No formal assessment or activities are undertaken in week 0
1 Introduction  
2 Academic writing and research skill  
3 Approaches to IKM  
4 IKM Structure: Information Resources  
5 IKM Structure: Technology Infrastructure  
6 IKM Structure: Organisational Design  
7 IKM Functions: Remembering  
8 IKM Functions: Sense-making  
9 IKM Functions: Learning  
10 Implementing IKM: models and frameworks Assignment 1: Critical Essay due
11 Supporting knowledge work - the Task-based KM Approach  
12 Review: The IKM story revisited Assignment 2: Evaluation Essay due
  SWOT VAC No formal assessment is undertaken in SWOT VAC. Assignment 3: Case Study Report due Week 14
  Examination period LINK to Assessment Policy: http://policy.monash.edu.au/policy-bank/
academic/education/assessment/
assessment-in-coursework-policy.html

*Unit Schedule details will be maintained and communicated to you via your learning system.

Assessment Summary

In-semester assessment: 100%

Assessment Task Value Due Date
Assignment 1: Critical Essay 30% Week 10
Assignment 2: Evaluation Essay 20% Week 12
Assignment 3: Case Study Assignment 50% Week 14

Teaching Approach

Lecture and tutorials or problem classes
Teaching of the unit will comprise of lecture or seminar presentations, tutorial discussions and practical assignments.

These sessions will raise significant issues related to weekly topics and provide students with the knowledge of fundamental theories and concepts. The issues will be critically examined through presentations and discussions based on reading materials and published case studies. Reading materials will be posted on the unit website in advance of the scheduled discussion. It is expected that students will have prepared for the session by reading the set material.

Students are also encouraged to contribute material that they consider relevant to the topics/issues as well as presenting their personal experiences. Practitioners will be invited to lead specific seminars.

Assessment Requirements

Assessment Policy

Faculty Policy - Unit Assessment Hurdles (http://www.infotech.monash.edu.au/resources/staff/edgov/policies/assessment-examinations/unit-assessment-hurdles.html)

Academic Integrity - Please see the Demystifying Citing and Referencing tutorial at http://lib.monash.edu/tutorials/citing/

Assessment Tasks

Participation

  • Assessment task 1
    Title:
    Assignment 1: Critical Essay
    Description:
    An academic essay of 3000 words that will critically review a published journal paper.
    Weighting:
    30%
    Criteria for assessment:
    • Originality and clarity of argument
    • Ability to critically evaluate issues in IKM
    • Understanding of IKM theory
    • Use of current literature

    Detailed specifications will be provided on the Assignment sheet.

    A Marking Guide for this assignment will be made available on the unit Moodle website.

    Due date:
    Week 10
  • Assessment task 2
    Title:
    Assignment 2: Evaluation Essay
    Description:
    The essay will be based on your experience of this unit. You will be asked to comment on specific aspects of the unit and to support your comments with reference to IKM principles and theories, and where appropriate current literature.
    Weighting:
    20%
    Criteria for assessment:
    • Originality and clarity of argument
    • Ability to critically evaluate issues in IKM
    • Understanding of IKM theory
    • Use of current literature

    Detailed specifications will be provided on the Assignment sheet.

    A Marking Guide for this assignment will be made available on the unit Moodle website.

    Due date:
    Week 12
  • Assessment task 3
    Title:
    Assignment 3: Case Study Assignment
    Description:
    This assignment will involve the analysis of an organisation/department/product development, drawing on IKM principles and theories, to understand how information and knowledge are utilised in that setting.
    Weighting:
    50%
    Criteria for assessment:
    • Understanding of case study context from an IKM perspective
    • Structural and functional analysis of how information and knowledge are used in the case study
    • Understanding and application of appropriate IKM theory

    Detailed specifications will be provided on the Assignment sheet.

    A Marking Guide for this assignment will be made available on the unit Moodle website.

    Due date:
    Week 14
    Remarks:
    Students will be invited to submit draft sections of their case study report for comments by their tutor at specified times during the semester.

Learning resources

Reading list

Lectures and seminars will be supported with relevant articles, papers and other materials that will be detailed on the unit Moodle website.

The following books provide a good overview of the current thinking on the topic:

  • Davenport, T. H. (2005). Thinking for a living: How to get better performance and results from knowledge workers. Boston, MA. Harvard Business School Press.
  • Davenport, T.H. & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Boston: Harvard Business School Press.
  • Nonaka, I. & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. New York : Oxford University Press.
  • Becerra-Fernandez and Sabherwal (2010) Knowledge Management Systems and Processes, M.E.Sharpe (available through Monash University on-line books collection).
  • Bali, R. K., Wickramasinghe, N. and Lehaney, B. (2009). Knowledge Management Primer. New York, Routledge.

Monash Library Unit Reading List
http://readinglists.lib.monash.edu/index.html

Feedback to you

Types of feedback you can expect to receive in this unit are:
  • Informal feedback on progress in labs/tutes
  • Graded assignments with comments

Extensions and penalties

Submission must be made by the due date otherwise penalties will be enforced.

You must negotiate any extensions formally with your campus unit leader via the in-semester special consideration process: http://www.infotech.monash.edu.au/resources/student/equity/special-consideration.html.

Returning assignments

Students can expect assignments to be returned within two weeks of the submission date or after receipt, whichever is later.

Referencing requirements

Please refer to the Library Guides for Citing and Referencing at http://guides.lib.monash.edu/content.php?pid=88267&sid=656564

Assignment submission

It is a University requirement (http://www.policy.monash.edu/policy-bank/academic/education/conduct/plagiarism-procedures.html) for students to submit an assignment coversheet for each assessment item. Faculty Assignment coversheets can be found at http://www.infotech.monash.edu.au/resources/student/forms/. Please check with your Lecturer on the submission method for your assignment coversheet (e.g. attach a file to the online assignment submission, hand-in a hard copy, or use an online quiz).

Online submission

If Electronic Submission has been approved for your unit, please submit your work via the learning system for this unit, which you can access via links in the my.monash portal.

Other Information

Policies

Monash has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University’s academic standards, and to provide advice on how they might uphold them. You can find Monash’s Education Policies at: www.policy.monash.edu.au/policy-bank/academic/education/index.html

Key educational policies include:

Graduate Attributes Policy

http://www.policy.monash.edu/policy-bank/academic/education/management/monash-graduate-attributes-policy.html

Student services

The University provides many different kinds of support services for you. Contact your tutor if you need advice and see the range of services available at http://www.monash.edu.au/students. For Sunway see http://www.monash.edu.my/Student-services, and for South Africa see http://www.monash.ac.za/current/.

Monash University Library

The Monash University Library provides a range of services, resources and programs that enable you to save time and be more effective in your learning and research. Go to www.lib.monash.edu.au or the library tab in my.monash portal for more information. At Sunway, visit the Library and Learning Commons at http://www.lib.monash.edu.my/. At South Africa visit http://www.lib.monash.ac.za/.

Disability Liaison Unit

Students who have a disability or medical condition are welcome to contact the Disability Liaison Unit to discuss academic support services. Disability Liaison Officers (DLOs) visit all Victorian campuses on a regular basis.

Your feedback to Us

Monash is committed to excellence in education and regularly seeks feedback from students, employers and staff. One of the key formal ways students have to provide feedback is through the Student Evaluation of Teaching and Units (SETU) survey. The University’s student evaluation policy requires that every unit is evaluated each year. Students are strongly encouraged to complete the surveys. The feedback is anonymous and provides the Faculty with evidence of aspects that students are satisfied and areas for improvement.

For more information on Monash’s educational strategy, see:

www.monash.edu.au/about/monash-directions and on student evaluations, see: www.policy.monash.edu/policy-bank/academic/education/quality/student-evaluation-policy.html

Previous Student Evaluations of this Unit

Based on student feeback:

Tutorial readings will include additional IKM case studies and where appropriate the lectures will refer to these cases.

Additional resources will also be available to support the different assignments, and referencing and citing in assignment submissions.

If you wish to view how previous students rated this unit, please go to
https://emuapps.monash.edu.au/unitevaluations/index.jsp

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