With increased globalisation, companies are facing stiffer competition and successful companies cannot afford to harbour inefficiencies if they are to be competitive. Furthermore, customers are becoming more demanding. Business processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity.
This unit will survey the analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analysing business processes.
Upon completion of this unit students should have acquired: an understanding of business organisations, their functional structure and the advantage of considering the process oriented view of organisations; a thorough knowledge of business processes, their structure and how processes fit in to the overall organisation objectives; knowledge of the analytical tools that can be used to model, analyse, understand, and design business processes; and skills to use simulation software as a tool for analysing business processes.
2 hrs lectures/wk, 2 hrs laboratories/wk
You are expected to spend 12 hours per week on various activities including reading, communication with other students and unit lecturers, and preparation for learning tasks and formal assessments.
ETC2490, BUS3502
Completion of 24 points at level 1 from FIT or BusEco
Yen Cheung
Consultation hours: Appointments by email
Jayantha Rajapakse
Peter Huynh
Consultation hours: Appointments by email
| Week | Activities | Assessment |
|---|---|---|
| 0 | No formal assessment or activities are undertaken in week 0 | |
| 1 | Introduction to Business Processes and Process Modelling | |
| 2 | Business Process Re-engineering and Six Sigma Process management | |
| 3 | Process management | |
| 4 | Business Process Simulation 1 | |
| 5 | Process Modelling Tools | |
| 6 | Guest Lecture | |
| 7 | Queuing systems and business process design | Assignment 1 due 26 April 2013 |
| 8 | Analysing processes | |
| 9 | Managing processes | |
| 10 | Business Process Simulation 2 | |
| 11 | Process Modelling with Petri nets | |
| 12 | Unit Review and Summary | Assignment 2 due 31 May 2013 |
| SWOT VAC | No formal assessment is undertaken in SWOT VAC | |
| Examination period | LINK to Assessment Policy: http://policy.monash.edu.au/policy-bank/ academic/education/assessment/ assessment-in-coursework-policy.html |
*Unit Schedule details will be maintained and communicated to you via your learning system.
Examination (2 hours): 70%; In-semester assessment: 30%
| Assessment Task | Value | Due Date |
|---|---|---|
| Assignment 1 - Process Modelling | 15% | 26 April 2013 |
| Assignment 2 - Process Simulation | 15% | 31 May 2013 |
| Examination 1 | 70% | To be advised |
Faculty Policy - Unit Assessment Hurdles (http://www.infotech.monash.edu.au/resources/staff/edgov/policies/assessment-examinations/unit-assessment-hurdles.html)
Academic Integrity - Please see the Demystifying Citing and Referencing tutorial at http://lib.monash.edu/tutorials/citing/
Monash Library Unit Reading List
http://readinglists.lib.monash.edu/index.html
Submission must be made by the due date otherwise penalties will be enforced.
You must negotiate any extensions formally with your campus unit leader via the in-semester special consideration process: http://www.infotech.monash.edu.au/resources/student/equity/special-consideration.html.
Students are not allowed to resubmit any of the assignments unless they have been requested to do so by the lecturer.
It is a University requirement (http://www.policy.monash.edu/policy-bank/academic/education/conduct/plagiarism-procedures.html) for students to submit an assignment coversheet for each assessment item. Faculty Assignment coversheets can be found at http://www.infotech.monash.edu.au/resources/student/forms/. Please check with your Lecturer on the submission method for your assignment coversheet (e.g. attach a file to the online assignment submission, hand-in a hard copy, or use an online quiz).
If Electronic Submission has been approved for your unit, please submit your work via the learning system for this unit, which you can access via links in the my.monash portal.
Please check with your lecturer before purchasing any Required Resources. Limited copies of prescribed texts are available for you to borrow in the library, and prescribed software is available in student labs.
ExtendSim Software (installed in the designated laboratories for this unit).
Limited copies of prescribed texts are available for you to borrow in the library.
Wisner J.D., Stanley, L.L.. (2008). Process Management - creating value along the supply chain. () Thomson South Western Publishing (ISBN: 978-0-324-29157-5).
Manuel Laguna and Johan Marklund. (2004). Business Process Modeling, Simulation and Design. () Prentice Hall (ISBN: 10: 0131099795).
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Based on previous evaluations of this unit the following changes have been made:
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