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FIT9006 Information technology management - Semester 1, 2011
This unit presents IT management as a project-based activity, oriented to fulfilling corporate goals, meeting business operational requirements and delivering value for an organisation. Core concepts are established: strategic contexts of IT management, systems, information systems, systems development, business processes and modelling, and IT as support for core business processes. An overview of project management processes, tools and techniques used for software development projects follows. IT-related issues and trends posing complex challenges to management and organisation of the IT resource in contemporary organisations are explored. Ethics in IT management is a central theme.
Mode of Delivery
Caulfield (Evening)
Contact Hours
2 hrs lectures/wk, 2 hrs laboratory/wk
Workload
Weekly workload commitments involve a total of 12 hours, including:
Unit Relationships
Prohibitions
IMS9043
Chief Examiner
Campus Lecturer
Tutors
Learning Objectives
At the completion of this unit students will have -
A knowledge and understanding of:
- the strategic contexts of IT management, including: the strategic value and impacts of IT; the strategy process; the need to effectively align business strategy and IT strategy; the value of a portfolio approach to managing IT investments and mitigating risk; the critical importance of a customer-centric approach to IT strategy; and key management roles and relationships (eg CEO-CIO);
- the more common business processes, and the role that IT can play in managing these processes and in providing information systems that are appropriate for an organistions operational needs;
- the technical processes of a generic SDLC model, contract development, outsourcing and package purchase as alternative approaches to providing information systems;
- the project management processes related to in-house and contract software development, software outsourcing, package acquisition and implementation;
- the requirements for ongoing management of the IT infrastructure of an organisation that takes appropriate advantage of technological innovation to address the short-term and long-term objectives of the business;
- IT professional ethics, and ethical issues in the management and use of IT within organisations.
Developed attitudes that enable them to:
- have a systematic approach to IT provisioning in a business whilst maintaining a pragmatic approach to business needs;
- critically assess the worth of technological innovations for their contribution towards meeting business objectives in both the short-term and the longer term;
- recognise the management of IT infrastructure as a corporate resource, and business information as critical to meeting business objectives;
- develop a project management approach to developing information systems that are appropriate to the organisations needs;
- maintain ethical principles and practices in IT management.
Developed the skills to:
- apply selected systems development techniques associated with SDLC-based system developments;
- model business processes using industry standard modelling conventions and a standard commercial business process modelling software package;
- determine requirements and specifying development or acquisition projects, using both traditional and innovative techniques and methods;
- apply project management techniques and using project management software.
Demonstrated the communication and teamwork skills necessary to:
- acquire understanding of the IT management and project management processes not only in terms of objective criteria like budgets, resources and software tools, but also as social activities and relationships involving individual, group and corporate-wide objectives and imperatives.
Graduate Attributes
Monash prepares its graduates to be:
- responsible and effective global citizens who:
- engage in an internationalised world
- exhibit cross-cultural competence
- demonstrate ethical values
- critical and creative scholars who:
- produce innovative solutions to problems
- apply research skills to a range of challenges
- communicate perceptively and effectively
Assessment Summary
Examination (3 hours): 60%; In-semester assessment: 40%
| Assessment Task |
Value |
Due Date |
| Business Process Modeling and Business Process Improvement: The Case of a Travel Agency |
20% |
Friday 15 April 2011 |
| Analysing Green IT Strategy in the Australian Tertiary Educational Institutions |
20% |
Friday 20 May 2011 |
| Examination 1 |
60% |
To be advised |
Teaching Approach
Lecture and tutorials or problem classes
This
teaching and learning approach provides facilitated learning, practical
exploration and peer learning.
Feedback
Our feedback to You
Types of feedback you can expect to receive in this unit are:
- Informal feedback on progress in labs/tutes
- Graded assignments with comments
- Solutions to tutes, labs and assignments
Your feedback to Us
Previous Student Evaluations of this unit
Required Resources
To access weekly lecture and tutorial materials, students will need access to an Adobe Acrobat reader, and Microsoft Office software.
Microsoft Project will be the project management software used, and Microsoft Visio will be used for preparing charts and diagrams for tutorials and assignments. Students may also use other relevant drawing or other software they have access to, eg SmartDraw.
Off-campus students will be provided with academic licenses for these products. On-campus students may use the software in the computer labs.
Alternatively, software may be purchased at academic price at good software retailers on provision of evidence of enrolment (your current student card).
Unit Schedule
| Week |
Date* |
Activities
|
Assessment
|
|
0
|
21/02/11 |
|
No formal assessment or activities are undertaken in week 0
|
|
1
|
28/02/11 |
Unit overview & Strategic contexts of IT management
|
Monday 19 July - no tutorials week 1
|
|
2
|
07/03/11 |
IT strategy and business strategy
|
Tutorials commence
|
|
3
|
14/03/11 |
Business process modelling
|
|
|
4
|
21/03/11 |
IT systems sucess and failure
|
|
|
5
|
28/03/11 |
Systems concepts and types of IT-enabled information systems
|
|
|
6
|
04/04/11 |
IT project management overview
|
|
|
7
|
11/04/11 |
IT provisioning
|
Assignment 1 due on Friday 15 April 2011
|
|
8
|
18/04/11 |
IT outsourcing
|
|
| Mid semester break |
|
9
|
02/05/11 |
Ethics for IT/IS professionals
|
|
|
10
|
09/05/11 |
Legal issues for IT/IS professionals
|
|
|
11
|
16/05/11 |
Managing IT in organisations
|
Assignment 2 due on Friday 20 May 2011
|
|
12
|
23/05/11 |
IT project teams and managing international IT projects
|
|
|
|
30/05/11 |
SWOT VAC
|
No formal assessment is undertaken in SWOT VAC
|
*Please note that these dates may only apply to Australian campuses of Monash University. Off-shore students need to check the dates with their unit leader.
Assessment Policy
To pass a unit which includes an examination as part of the assessment a student must obtain:
- 40% or more in the unit's examination, and
- 40% or more in the unit's total non-examination assessment, and
- an overall unit mark of 50% or more.
If a student does not achieve 40% or more in the unit examination or the unit non-examination total assessment, and the total mark for the unit is greater than 50% then a mark of no greater than 49-N will be recorded for the unit
Assessment Tasks
Participation
-
Assessment task 1
- Title:
- Business Process Modeling and Business Process Improvement: The Case of a Travel Agency
- Description:
This assignment is designed to test your understanding about the significance of modeling business processes in organizations. The assignment also focuses on the business analysis and business change aspects of IT/IS. You are required to carefully read the case description on a travel agency given in the Assignment document and perform a number of tasks
- Weighting:
- 20%
- Criteria for assessment:
Your assignment submission will be evaluated using these criteria:
- Research skills--Identifying relevant sources, the breadth of sources drawn on and accurate referencing.
- Content-related factors--Systematically addressing the key areas identified.
- Cognitive skills--Analysis, evaluation and synthesis.
- Writing skills--Structure, coherence, expression, presentation.
- Due date:
- Friday 15 April 2011
- Remarks:
-
Assessment task 2
- Title:
- Analysing Green IT Strategy in the Australian Tertiary Educational Institutions
- Description:
This assignment is designed to test your understanding about the significance of IT strategy in organisations in general and educational institutions in particular. The assignment requires you to consult relevant IT related journals, text books, electronic sources and FIT9006 lecture notes on IT/IS strategy. Your answer should be approximately the “suggested length” specified for each question. Please note that the terms IT and IS are used in their broad sense and hence they are considered to refer to the same concept.
- Weighting:
- 20%
- Criteria for assessment:
- Content-related factors--Demonstrated understanding of the basics of project management as applied to IS development.
- Application of project management techniques and software--Demonstrated skills in applying project management techniques and using project management software.
- Business process modelling skills.
- Demonstrated understanding, awareness and sensitivity to the process and social dimensions of project team work.
- Writing and presentation skills, accurate referencing.
- Due date:
- Friday 20 May 2011
- Remarks:
Examinations
-
Examination 1
- Weighting:
- 60%
- Length:
- 3 hours
- Type (open/closed book):
- Closed book
- Electronic devices allowed in the exam:
-
None
Assignment submission
Extensions and penalties
Returning assignments
Policies
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You can find Monash's Education Policies at:
http://policy.monash.edu.au/policy-bank/academic/education/index.html
Key educational policies include:
Student services
The University provides many different kinds of support services for you.
Contact your tutor if you need advice and see the range of services available at www.monash.edu.au/students
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Go to http://www.lib.monash.edu.au or the library tab in my.monash portal for more information.
Students who have a disability or medical condition are welcome to contact the Disability Liaison Unit to discuss academic support services.
Disability Liaison Officers (DLOs) visit all Victorian campuses on a regular basis
Further reading
- Applegate, Lynda M., Austin, Robert D. & McFarlan, F. Warren. (2009). Corporate information strategy and management: Text and cases. (8th ed.). Boston, MA: McGraw-Hill Irwin. ISBN 9780073402932; 0073402931.
- Avison, David & Torkzadeh, Reza. (2009). Information systems project management. Thousand Oaks, CA: Sage. ISBN: 9781412957021.
- Frenzel, Caroll W. & Frenzel, John C. (2004). Management of information technology. (4th ed.).Boston, MA : Thomson, Course Technology. ISBN 0-619-03417-3.
- Fuller, Mark A., Valacich, Joseph S. & George, Joey F. (2008). Information systems project management: A process and team approach. Upper Saddle River, NJ: Pearson Prentice Hall. ISBN: 013145417X; 9780131454170.
- Gelinas, Ulric J. & Dull, Richard B. (2010). Accounting information systems. (8th ed.). Mason, OH: South-Western Cengage Learning. ISBN 9780324663808; 0324663803.
- Hoffer, Jeffrey A., George, Joey F. & Valacich, Joseph S. (2008). Modern systems analysis and design. (5th ed.). Upper Saddle River, NJ: Pearson Prentice-Hall. ISBN 9780132240765.
- Brown, Carol V. et al. (2009). Managing information technology. (6th ed.). Upper Saddle River, N.J. : Pearson-Prentice Hall. ISBN 9780131789548; 0131789546.
- McManus, John & Wood-Harper, Trevor. (2003). Information systems project management: Methods, tools and techniques. Harlow, Eng.: Prentice Hall/ Financial Times.
- Pearlson, Keri & Saunders, Carol S. (2010). Managing and using information systems: A strategic approach. (4th ed.). Hoboken, NJ: Wiley. ISBN 9780470343814; 0470343818.
- Reynolds, George W. (2007). Ethics in information technology. (2nd ed.). Australia; UK; Thomson, Course Technology. ISBN 1418836311.
- Schwalbe, Kathy. (2010). Information technology project management. (6th ed.). Boston, MA: Course Technology Cengage Learning. ISBN 9780324786927; 0324786921.
- Turban, Efraim & Volonino, Linda. (2010). Information technology for management: Improving performance in the digital economy. (7th ed.). Hoboken, NJ: Wiley.