With increased globalisation, companies are facing stiffer competition and successful companies cannot afford to harbour inefficiencies if they are to be competitive. Furthermore, customers are becoming more demanding. Business processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity.
This unit will survey the analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analysing business processes.
Upon completion of this unit students should have acquired: an understanding of business organisations, their functional structure and the advantage of considering the process oriented view of organisations; a thorough knowledge of business processes, their structure and how processes fit in to the overall organisation objectives; knowledge of the analytical tools that can be used to model, analyse, understand, and design business processes; and skills to use simulation software as a tool for analysing business processes.
2 hrs lectures/wk, 2 hrs laboratories/wk
ETC2490, BUS3502
Completion of 24 points at level 1 from FIT or BusEco
Yen Cheung
Yen Cheung
Contact hours: Appointments by email
Tam Leong Hing
Yen Cheung
Contact hours: Thursday 10am-11am. Appointments by email
At the completion of this unit students will have -
A knowledge and understanding of:
Examination (2 hours): 70%; In-semester assessment: 30%
| Assessment Task | Value | Due Date |
|---|---|---|
| Assignment 1 - Process Modelling | 15% | Week 6 - 10 April 2011 |
| Assignment 2 - Process Simulation | 15% | Week 12 - 27 May 2011 |
| Examination 1 | 70% | To be advised |
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ExtendSim Software installed in the designated laboratories of this unit.
Prescribed Textbook:
Wisner J.D., Stanley, L.L., "Process Management - creating value along the supply chain", Thomson South Western Publishing, 2008, ISBN 978-0-324-29157-5
| Week | Date* | Activities | Assessment |
|---|---|---|---|
| 0 | 21/02/11 | No formal assessment or activities are undertaken in week 0 | |
| 1 | 28/02/11 | Introduction to Business Processes and Process Modelling | |
| 2 | 07/03/11 | Business Process Re-engineering and Six Sigma Process management | |
| 3 | 14/03/11 | Process management | |
| 4 | 21/03/11 | Process Modeling 1 | |
| 5 | 28/03/11 | Process Modeling 2 | |
| 6 | 04/04/11 | Guest Lecture | Assignment 1 due 10 April 2011 |
| 7 | 11/04/11 | Queuing and Statistics | |
| 8 | 18/04/11 | Extend as a Process Simulation Tool | |
| Mid semester break | |||
| 9 | 02/05/11 | Business Process Simulation 1 | |
| 10 | 09/05/11 | Business Process Simulation 2 | |
| 11 | 16/05/11 | Interpreting Simulation Outcomes | |
| 12 | 23/05/11 | Optimizing Process Performance | Assignment 2 due 27 May 2011 |
| 30/05/11 | SWOT VAC | No formal assessment is undertaken SWOT VAC | |
*Please note that these dates may only apply to Australian campuses of Monash University. Off-shore students need to check the dates with their unit leader.
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If a student does not achieve 40% or more in the unit examination or the unit non-examination total assessment, and the total mark for the unit is greater than 50% then a mark of no greater than 49-N will be recorded for the unit
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"Student Forms" on the Faculty website: http://www.infotech.monash.edu.au/resources/student/forms/
You MUST submit a completed coversheet with all assignments, ensuring
that the plagiarism declaration section is signed.
Submission must be made by the due date otherwise penalties will be enforced.
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Students are not allowed to resubmit any of the assignments unless they have been requested to do so by the lecturer.
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Key educational policies include:
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