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IT Support for Students - FAQs

Software

Q1. Where can I obtain virus protection software?
Q2. I can not see the applications that I normally use. Where are they?
Q3. I am trying to run an application but it is not working. What can I do?
Q4. Am I allowed to install software?
Q5. The PC I am using does not have the software that I need. Where can I find out what software is available in each lab?
Q6. Can I borrow the software (Office XP, Oracle, Macro Media, Linux, Photoshop) from here (K.105)?


Q1. Where can I obtain virus protection software?

Anti virus software is available from the ITS website.


Q2. I can not see the applications that I normally use. Where are they?

NALLog in and double click on the NAL icon on the desktop.

Wait for about a minute or until the CD in the bottom right hand of the corner stops spinning. If you cannot find the NAL icon -

  • Click on the Start Menu
  • Select Run
  • In the dialog box type Y:\NALEXPLD.EXE
    Click OK

NAL

Once it has stopped, go to the start menu again and you will see that the applications have loaded.


Q3. I am trying to run an application but it is not working. What can I do?

The application may not yet be installed. Make sure the Application is properly installed by doing the following -

  • Click on the Start Menu
  • Select Information Technology Applications
  • Select Your Department or the department under which the application is to be run
  • Select Install Applications
  • Click on the Applications name (it should have (Install) after it) The machine will verify whether the application is on the machine - if not, it will install it.
  • Re attempt to access the application through the Start Menu.

Q4.Am I allowed to install software?

The only software students are permitted to install is through NAL. No other software should be loaded onto any PC.


Q5.The PC I am using does not have the software that I need. Where can I find out what software is available in each lab?

Please visit our software page for information regarding what software is available in each lab.


Q6. Can I borrow the software (Microsoft Office, Oracle, Macro Media, Linux, Photoshop) through the service desk?

Any FIT student undertaking a unit which incorporates the following products as part of the teaching requirement can borrow the software listed here.

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