IT Support for Students - FAQs
Printing
Q1. How much does it cost to print?
Q2. How do I add print credit?
Q3. How do I check my print balance?
Q4. Where can I print A3? Double Sided? Transparencies?
Q5. I printed a document but don't know which printer it was sent to...
Q6. How do I know where the closest printer is?
Q7. I press print from the FIT lab PC's but nothing comes out...
Q8. I printed a document and nothing came out
Q9. The printer is out of paper - who do I tell?
Q10. There is a fault with the printer- who do I tell?
B & W A4 = $0.12 per page/side
B & W A3 = $0.24 per page/side
Colour A4 = $0.50 per page/side
Colour A4 = $1.70 per page/side (SIMS LABS Caulfield Campus)
Colour A3 = $3.00 per page/side (SIMS LABS Caulfield Campus)
| CAMPUS |
Option 1 |
Option 2 |
Option 3 |
Currency Accepted |
| Berwick |
ITS Helpdesk 8am-6pm weekdays 1pm-5pm weekends |
|
|
All Australian Currency |
| Caulfield |
Student Service Centre, ITS Desk |
AutoTeller Building T Level 1 in T1.25 |
MONSU photocopy centre* Building S Level 2 |
Autotellers:$1, $2. $5, $10, $20,$50 MONSU: |
| Clayton |
AutoTeller Building 10 (union) Level 1 outside ITS helpdesk |
AutoTeller Portable 1 (outside Building 28) |
ITS Helpdesk Building 10 (union) 8:30am to 6:00pm |
Autoteller: NO COINS,$5, $10, $20,$50
Helpdesk: minimum $5
|
| Peninsula |
ITS Helpdesk8:30am to 6:00pm |
|
|
All Australian Currency |
*SIMS Students only.
 a) Double Click on the desktop icon "wBalance".
b) Visit the AutoTeller and enter in your ID number. The AutoTeller will then inform you of your available balance
c) Right Click on the Novell icon (the red N) located on the lower right hand corner of the screen. Go to
> 'User Administration for MONASH_STUDENT
> 'Login Account Information'. A window will pop up which contains your account balance
 d) Move your mouse down to the $ icon in the System Tray (bottom right hand corner of the screen). Either keep the mouse over the icon for a few seconds or Double-Click the icon to view your balance.
| Campus |
A3 |
Double Sided |
Transparencies |
| Berwick |
N/A |
N/A |
Upon request* |
| Caulfield |
SIMS LABS |
SIMS LABS* |
SIMS LABS* |
| Clayton |
N/A |
Upon request* |
Upon request* |
| Peninsular |
N/A |
N/A |
N/A |
*Contact your nearest FIT Service Desk
Each computer only allows you to print to a few locations. You can check what printers your computer has available by going to START> SETTINGS> PRINTERS.
How do I identify which printout is mine?
Monash printers no longer print banner pages to identify your printout. We recommend that you place an identifying mark on all documents you print.
Labs are set up to print to the closest printer. You will only ever have access to three or four printers from the computer you are using.
Ensure that you have print credit in your Novell computer account, not student library card.
Ensure that before selecting to Print, there is a valid Printer displayed within the application you are printing from according to the Building you are in. If that is not the case then Contact your nearest FIT Service Desk.
Building K FIT labs there should be available either:
p-ca507-107-a
p-ca507-107-b
p-ca507-107-c
Building B FIT labs there should be available either:
p-ca302-311-a
p-ca502-121-a
p-ca502-344-a
Building B FIT labs there should be available:
p-ca520-202-a
If you are printing from webCT or any .pdf files, save files locally to the C:\data folder, then try to print. Don't print directly from the webpage as it slows down printing and causes memory overload for the printer (hence printing comes to a halt).
Similarly, when printing (for example) .pdf or MS Word docs; or other documents with a lot of graphical images; and printing a lot of pages at once: print fewer pages at one time (eg. 5 pages max at a time).
a) The printer may be out of paper. Please contact your nearest FIT Service Desk so they can load paper as required. Your printout will not be lost. It will print as soon as more paper is loaded.
b) You do not have adequate print credit. A document will only print if your balance adequately covers all pages to be printed. For example, a document 12 pages long will cost $1.20 to print in black and white. If you only have $0.60 credit, the first 6 pages will not print because your available balance does not cover the cost of printing out the entire document.
c) Your document contains graphics or is a large file size. Please be patient as large documents may take a while to print.
d) There is a fault with the printer. Contact your nearest FIT Service Desk.
Contact your nearest FIT Service Desk. Printers are filled with paper late on Fridays to cover usage over weekends when the Helpdesks are closed.
Contact your nearest FIT Service Desk.
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