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IT strategy

The Technical Services Committee is responsible for setting the IT strategy for the Faculty.

Please read their newsletters for news and announcements.

Tech Tip
Applications fail to respond from time to time. Use the task manager (Hit CTRL-ALT-DEL, select Task list). Select the frozen task and hit End Task. Use this with caution as any unsaved work will be lost.

Faculty of Information Technology IT Support

For Students

For Staff

Faculty of Information Technology Service requests

For Faculty of IT only - other Monash staff and
students please contact your local IT support

For any IT related service requests, please use the Online Service Desk

To query an existing request: call extension 32222

The Online Service Desk is the preferred method of contact however you can also report an IT issue or request a service by emailing: .

ITS interruptions to service notices

  • RESOLUTION: my.monash - all 20091119.1

    All issues resolved since 9:30 when NIS resolved the problem with the DNS services. Between 7 - 9:30 staff were monitoring service extra carefully to ensure that services were working as expected. -------------------------------- No users were able to access my.monash and associated services from approximately 4:45am to 7:00am AEST. The service would have been degraded and not performing well f...

  • RESOLUTION: DNS Services Intermittent 20091119.2

    DNS responses to ns1a and ns6a have been intermittent.

  • RESOLUTION: Backup path to Internet 20091117.1

    Resolution: Power was restored back to the site. As such the secondary path is up and working again. ----------------------------------------------------------------- Monash's secondary path to the Internet via the Aarnet POP B node is currently down. All traffic which was using this path (i.e. VIFM) has been re-routed via monash1-gw.

> More service interruption logs